Support
Open a support ticket
We reply fast—see response targets on the right. Include logs or request IDs if applicable.
Quick links
Common problems
- Webhook not firing — verify secret, endpoint returns 2xx, and IP allowlist.
- 403 on entitlement — ensure token includes required
claims. - License activation fails — check device binding and channel permissions.
Security & reporting
- Report a vulnerability: security@subscriberapi.io
- Rotate API key: account → security → rotate & re-deploy.
- Request a DPA or SOC 2 report: contact us.
FAQ
Where can I find my organization ID?
In the dashboard under Settings → Organization. It’s also returned by /v1/me.
Do you offer weekend support?
Yes, for High/Urgent tickets we monitor 24×7 with on-call escalation.
Can I export all my data?
Absolutely—use the exports in the dashboard or the /v1/exports endpoints.